Terms & Conditions

You will NOT be asked to sign a waiver and release forms on commencement of your hire as your quotation and / or invoice directs you to our terms and conditions.

A deposit is required to confirm all bookings. Without payment of nominated deposits no bookings will be confirmed or held.
Payment of your hire amount will also constitute full acceptance of our hire terms and conditions in the event a waiver is not signed.

Balance of all hire items it due 48 business hours prior to hire dates

If payment is via bank transfer, payment in full is required 48 business hours prior to your hire date.

Payments via credit / debit or eftpos are due 24 hours prior to your hire date.

We do not accept cheques

Either a bond of $300.00 or Credit card details may be required prior to release of all hire goods.
Bonds will be returned into nominated bank accounts less any damages, cleaning charges, late fees etc within 48 hours of return of hire equipment.
Credit Card details will be retained until all hire goods are returned and will be charged for any damages, cleaning charges, late fees etc within 48 hours of return of hire equipment.

Goods will not be dispatched from our office if payment in full has not been received without prior arrangement.

Delivery and collection: On any given day we may have any number of deliveries and collections to undertake. StarWest Party Hire will always endeavour to provide you with a reasonable delivery and collection time range.
Exact Time bookings and Collections will incur an extra charge as we need to make special arrangements to ensure a vehicle and staff member are available for dispatch at specific times.
Delivery and collection after 5 pm will incur extra charges.

Sunday Deliveries and collections will incur extra delivery charges.

Specific timed deliveries will incur extra delivery charges.
All collections will incur an extra charge of $75.00 per 15 minutes if our collection driver must wait longer than the nominated collection time.

Deliveries and collections to parks may incur extra delivery charges.

Our delivery drivers will carry goods not more than 10 mtrs from the nearest parking.

It is the hirers responsibility to ensure parking is available at the time of delivery and collection.

Delivery charges may apply and / or vary depending on booking size and locations. There is NO set delivery fee.

Set up and installation costs will apply to some hires.

StarWest Party Hire will make every effort to meet your hire dates and times but will not be held responsible for any late or missed appointments due to circumstances beyond the reasonable control of StarWest Party Hire and / or any staff or contractors working on our behalf.

All Hire goods will incur surcharges on Australia Day, Christmas Day, Boxing Day and New Years Eave as well as over the easter period and all other public holidays and Sundays.

To assist hirers:  The hire fees can be paid in instalments to suit personal budgets (provided the total fee is paid 48 business hours prior to the hire date)

All Polices are in line with consumer and government regulations.

All hirers are required to sign our waiver and release forms prior to set up or release of any equipment or goods from our premises or your venue.

Unless otherwise stated all quoted and advertised prices exclude GST


Cancellation Policy:

Cancellations 10 days or more prior to hire full refund of deposit/payment
Cancellations 7 days – 48 hours or less prior to function refund only if equipment can be re-booked, otherwise deposit/payment is forfeited
Cancellation of hire equipment 48 hours or less of Hire Date – all deposit/payment is forfeited but can be rebooked at no cost up to 12 months
All deposits are non refundable.


Inclement Weather:
Outdoor cinemas and some marquees cannot be legally installed or operated in strong wind conditions and heavy rain or storms. should this occur on the day of your hire you will be given the opportunity to re-book for another date. We reserve the right to substitute screen sizes and types to suit weather conditions at the time of hires.

All re-booking dates are subject to availability.

“Hirer” means any person who requests the Owner to hire Equipment to it, including its employees and agents. “Owner” means One Stop Success Pty Ltd Trading as StarWest Party Hire, its employees, servants and agents. “Equipment” means the items and accessories hired out by the Owner to the Hirer. ‘Terms’ means these terms and conditions.

The Hirer’s Obligations

The Hirer will:
Bear responsibility for the Equipment hired from the time of its delivery until collection by or return to the Owner;
assume full responsibility for all excess hours or lost time incurred by the Owner or its nominated subcontractors whilst delivering or installing the equipment. To minimise excess time charges the Hirer is responsible to;
clearly mark out all marquee locations and underground services prior to installation commencement
provide or make available delivery schedules and site maps to the Owner or its subcontractors immediately upon request,
ensure that the site and access to and from the site is appropriately cleared of all obstructions and sufficiently firm to support loaded vehicles,
ensure that preceding trades have completed their works on schedule and prior to the Owners arrival. The Hirer agrees to pay for all excess hours or lost time incurred by the Owner or its subcontractors including unspecified manual carrying of equipment.
upon installation, delivery or collection of the Equipment immediately inspect the Equipment to determine condition, suitability and fitness for the purpose required. In accepting the Equipment the Hirer acknowledges that it has duly inspected the Equipment and has satisfied itself as required. The Hirer acknowledges that it has not in any way relied upon the skill or judgment or any representation made by or on behalf of the Owner in respect of the Equipment, its purpose, suitability or performance. The Owner gives no warranty as to the said capacity. Should the Hirer alter its installation or delivery requirements prior to, during, or after installation or delivery, the Hirer is liable for all extra costs incurred by the Owner
The equipment shall not be used by anyone other than the Hirer with out the express permission of the Owner.
assume the risk of and indemnify and hold the Owner harmless from and against all claims in respect to property damage and personal injury resulting from:
the use of the Equipment during the hire period, whether from negligence of the Hirer or Owner or otherwise;
contact with underground cables,pipes,services or other obstructions
all necessary surface repairs.
use the Equipment in a proper, safe and prudent manner and only for the purpose and capacity for which is was designed and to comply with all occupational health and safety laws and regulations relating to the use of the equipment and associated operations.
ensure all Equipment is returned or ready for collection by the Owner’s driver, in a clean, dry and properly packed condition and if being collected, is readily accessible. The Hirer will pay for all cleaning, drying or repair cost resulting from not properly drying, cleaning and/or packing the Equipment. The Hirer will also pay for any waiting times incurred beyond 1 hrs for time spent having to collect equipment scattered around the event site unless otherwise quoted.

The Hirer acknowledges that the Owner may inspect the Equipment at any time during the period of hire, whether notice of such inspection is given to the Hirer or not, and the Hirer shall provide all assistance and co-operation necessary to facilitate such inspection of the Equipment. The Hirer shall indemnify the Owner in relation to any action of trespass or any other action or claim against the Owner in the course of the Owner exercising its right to inspect the Equipment. The Hirer acknowledges that all property in and title to the Equipment at all times remains with the Owner, the Hirer does not acquire any property in or title to the Equipment and the Hirer’s interest in the Equipment is as bailee of the Owner only.

Loss of or Damage to Equipment
If the Equipment is lost, breaks down or is damaged, the Hirer must immediately notify the Owner of the details. Notification shall not absolve the Hirer from its obligations under these Terms. In the event that the Equipment breaks down or becomes unsafe to use, the Hirer shall immediately stop using the Equipment and take all steps necessary to prevent the Equipment from sustaining any further damage. The Hirer must also take all steps necessary to prevent injuries from occurring to any person or property as a result of the condition of the Equipment and must not repair or attempt to repair the Equipment without the Owner’s prior written consent. If the Equipment is lost or damaged and the loss of or damage to the Equipment is caused by the negligence or willful act of the Hirer or the breach of any of these Terms by the Hirer, the Hirer shall without limitation be liable for the following;
any costs incurred by the Owner in repairing or replacing the Equipment;
hire charges for the Equipment until the Equipment is repaired or replaced;
any other costs whatsoever incurred or loss suffered by the Owner as a result of the damage to or loss of the Equipment. The Owners count and decision as to condition of goods prior to dispatch and on return shall be final.

Release and Indemnity
The Hirer agrees that the use of the equipment carries with it dangers and risks of injury and the Hirer agrees to accept all dangers and risks. The Hirer hereby releases the Owner from, and agrees to indemnify the Owner and save harmless the Owner and the Owner’s servant and agents from all damages in respect of any, action, suits, demands, costs and expenses for damage or injury to person or property arising directly or indirectly out of the hire or use of the Equipment by the Hirer or these Terms whether resulting from the negligence of the Owner, its servants or agents or otherwise.

Damage Waiver
The Hirer agrees to pay damage waiver to the Owner to cover the costs associated with accidental damage, equipment normal wear and tear and for storm and tempest provided that the repair costs or replacement costs does not exceed 7.5% of the hire charges for the particular item hired. If the cost exceeds 7.5% then clause 6 applies. The damage waiver does not apply to or cover any other damage to or loss of Equipment including, without limitation:
damage resulting from overloading, exceeding rated capacity, misuse, abuse willful and /or malicious acts, negligence and/or reckless use, breach of any statutory laws or regulations in connection with the use of the equipment by the hirer or improper servicing of Equipment whilst on Hire;
damage or loss due to disappearance of the Equipment in circumstances where site security is available including, but not limited to, locked yards, buildings and sheds, where proper security is not used by the hirer to secure the equipment or whilst left unattended;
damage caused by the use or operation of Equipment in contravention of any of these Terms, disregard for instructions given to the hirer by theowner in respect of the proper use of the equipment or in contradiction of the Manufacturer’s Instructions if supplied with the equipment at the commencement of hire;
damage to, or loss of, the Equipment from any unknown cause,
loading or off loading equipment from maritime vessels, transportation of equipment on maritime vessels or the use of equipment on any wharf or bridge or over body of water.
damages caused to marquees vinyl through smoke, fire, hot substances, sticky tape, streamers, confetti or crepe paper. NB – Smoking and the use of open flames and including the use of cooking equipment within marquees are strictly prohibited.This clause in no way entitles the hirer to, or implies the availability of, compensation from the Owner for any liability incurred by the hirer in relation to the use of hired equipment.


Hire goods are not insured whilst in the hirers care and all hirers are responsible and accept 100% liability to full replacement cost and or any other costs associated with repair, Cleaning, replacement and loss of future hires.

The Hirer will maintain at its own expense all appropriate policies of insurance: (a) for theft and damage to the Equipment hired in an amount not less than the full replacement cost of the Equipment; (b) for liability, property and casualty insurance coverage in amounts necessary to fully protect the Owner and its Equipment against all claims, loss or damage whatever.

One Stop Success Pty Ltd Trading as StarWest Party Hire accepts no responsibility for injury caused by any of the owners hire equipment whilst in the care and possession of the hirer.

Force Majeure
If the Owner is unable at any time to perform any of its obligations whether wholly or partly by reason of any cause beyond its control (including without limitation, acts of God, inclement weather, strikes, lockouts, fires riots, civil commotion or unrest, interference by civil or military authorities or act of war) the Owner may give written notice to that effect to the Hirer, giving full particulars of such force majeure in which case the obligations of the Owner under these Terms shall, to the extent that they are affected by the force majeure, be suspended during the term of the force majeure. The Owner shall not be liable for any loss or damage suffered by the Hirer as a result of any delays caused by such force majeure events.

By payment of a deposit or payment in full, the hirer agrees to and accepts in full all of our terms and conditions.




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